Replacement and Refund

Overview

Thank you for shopping at Loveable Creations by Muskan

We always strive to ensure that each transaction at our website is hassle free and take great care in delivering our products and adhere to the highest quality standards. All our shipments are carefully inspected before leaving our store/ warehouse.

As a policy, we do not offer returns under any circumstances. Once a product is purchased, it cannot be returned for refund, replacement, or store credit.

However, we only offer exchange in case of a defective product, wrong product delivered, or for size exchange (subject to availability).

You can report your problem, complaint, or query related to the ordered product by contacting our store within 48 hours of delivery, between 12 pm and 6:00 pm IST : email us with your order number, date of transaction, delivery address, and image of the product. Please make sure you have a video of opening the parcel, it is mandatory, failure to which we will not being able to proceed with the exchange.

Our team will investigate the issue and revert within 48 working hours. Please ensure that the product is unused, unworn, unwashed, undamaged, and is in a saleable condition until the problem is resolved. We reserve the sole discretion to provide the resolution to any such problem/ complaint as we deem fit.

Products bought online cannot be exchanged or returned in-store.

Products once bought from the store will not be exchanged or returned at any time later.

Once an order has been placed by the user, our systems will be unable to cancel the order, and no refund will be processed if the payment has been completed. 

If there is an error in the size / colour or quantity placed, please email us and we will do our best to amend your order if it has not been processed yet. Product amendments may be of the same value or higher. 

This policy is subject to change without prior notice. You are advised to review this policy before ordering on this website.